Frequently Asked Questions
Why should I purchase my supplements though The UltraSimple Diet® Store?
While it is not necessary to buy your supplements through The UltraSimple Diet® Store, it is the only place where you can buy the specific supplements and packages associated with Dr. Hyman’s bestselling book The UltraSimple Diet®. In this store, we offer only the highest-quality, medically-effective supplements personally recommend by Dr. Hyman in The UltraSimple Diet® Companion Guide. Dr. Hyman has spent years researching the highest-quality, most effective supplements on the market and we’ve included the best of the best in our online store.
The vast majority of these supplements can only be purchased if you have a relationship with a physician or nutritionist, but we have made them available to you through this special offer. All of our supplements are offered at competitive prices.
Finally, your choice to buy supplements from The UltraSimple Diet® Store supports important training and research in the field of Functional Medicine. Dr. Hyman is committed to donating a portion of all proceeds to non-profit institutes supporting these causes.
What is the difference between the UltraSimple Diet® Complete Support Kit, the Essentials Kit, and the Enhanced Kit?
The UltraSimple Diet® Complete Support Kit offers you a simple ordering option to get all the supplements you need to complete the program exactly as Dr. Hyman recommends. In it you receive the supplements in both the UltraSimple Diet® Essentials Kit and the UltraSimple Diet® Enhanced Kit. The benefit of ordering these supplements together in one kit is that you get the exact amounts of each supplement you need to complete the program.
Why does Dr. Hyman suggest adding the UltraSimple Diet® Essentials Kit to the UltraSimple Diet® plan?
Primarily because of the lifestyle the average person now leads, we do not get enough of the basic nutrients our bodies need to function optimally. For that reason and based on decades of research on the importance of vitamins, minerals, and omega-3 fats for health, Dr. Hyman advises everyone get on the UltraSimple Diet® Essentials Kit to promote health on an ongoing basis during the UltraSimple Diet® and every day for the rest of your life.
Must I take the supplements in the UltraSimple Diet® Enhanced Kit to get a real benefit from the program?
Though you are not “required” to take any supplements when you are on the basic program, Dr. Hyman strongly recommends both the UltraSimple Diet® Essentials Kit and the UltraSimple Diet® Enhanced Kit because they support your body in powerful ways while you detoxify and reduce the inflammation in your system. You can still receive many of the health benefits of the program without taking supplements. However, for those that want to get that extra benefit, Dr. Hyman recommends following the enhanced plan and taking the supplements outlined in each of the kits mentioned above.
If I'm on the UltraSimple Diet®, should I continue with my current vitamins?
If you are already taking supplements, you may continue them during the program. If you want to take the essential supplements Dr. Hyman recommends instead of your regular multivitamin, calcium/magnesium, vitamin D3, probiotics, and fish oil, that is fine, but don’t take your old ones and these new supplements together unless otherwise directed by your doctor.
If you are taking any other supplements, be sure they do not duplicate the ones Dr. Hyman recommends. You don’t want to “double dose.” That means you don’t want to take more than what is recommended in these kits.
What is Dr. Hyman's suggestion for daily, ongoing supplements?
Dr. Hyman's recommendation for an ongoing regimen of nutritional supplements can be found in the UltraSimple Diet® Essentials Kit. He suggests a high-quality vitamin/mineral supplement, a supporting calcium/magnesium, a highly bio-available Vitamin D3, a purified fish oil supplement, and a first-class probiotic to provide “good bacteria” for a healthy digestive tract.
When should I take supplements?
You should take your supplements just before you eat a meal or with your food, but NOT after you eat unless otherwise directed by your doctor. They tend to be tolerated better that way and mix with food to ensure better absorption.
Why can't I find many of Dr. Hyman’s recommended supplement brands in my local health food store?
Dr. Hyman recommends several brands of supplements made exclusively for health professionals, which are typically manufactured with stricter standards to a higher quality. They are only available through certified doctors or high-end pharmacies that have a recognized medical advisory board. Dr. Hyman has made arrangements to have his favorite choices available directly to you. These are the same supplements that Dr. Hyman uses with his personal patients.
I forgot to take my supplements at the time Dr. Hyman recommended, what should I do?
While timing is important to maximize the benefits of the supplements, especially the ones included in the UltraSimple Diet® Enhanced Kit, it is not the end of the world if you don’t take them exactly when Dr. Hyman recommends. If you forget one, take it sometime during the day. If you accidentally skip a day, get back on track the following day.
Remember, if you are doing the enhanced program Dr. Hyman recommends that you print out seven copies of the checklist found in The UltraSimple Diet® Companion Guide. You can fill in the appropriate day for each and post it next to your daily checklist as a further reminder when to take your supplements. Check items off on this list as you go, just as you do with your daily checklists. This should help you follow Dr. Hyman’s recommendations.
What do I do with the leftover supplements?
Assuming you order the kits outlined on the site and take them as recommended you shouldn’t have any leftovers with the exception of the UltraSimple Diet® Prep Week Kit. It is safe to take The UltraSimple Diet® Enhanced Kit for up to three months. Depending on how you order, this kit offers a 1-, 2-, or 3-month supply of supplements. You should have very little leftovers (if any) as long as you follow the program for the amount of time you have purchased supplements. The UltraSimple Diet® Essentials Kit is designed to be taken for a lifetime, and therefore, by definition, does not have any leftovers.
The Prep Week Kit is an exception to the rule. In this case we were unable to provide the exact amount you need for one week, so we got as close as we could.
If you order supplements individually or you don’t follow the exact specifications in the book, you may have leftovers. In most cases you can continue taking the supplements sold on this website until you have completed the bottle. See your healthcare practitioner for additional assistance
What effect will these supplements have if I am only planning to take the UltraSimple Diet® Enhanced Kit for 4 weeks while on the UltraSimple Diet®?
The UltraSimple Diet® Enhanced Kit is recommended specifically to support The UltraSimple Diet® plan. They will do just that for the time you are using them. They are recommended to enhance your results on that plan. However, nutritional supplements, like eating well, are valuable to your long-term health if they become a permanent part of your lifestyle. That is why Dr. Hyman recommends the UltraSimple Diet® Essentials Kit as an outstanding supplement program for you long-term.
I can’t afford these supplements. Will more easily available and less expensive supplements have the same effect?
The recommended supplements associated with The UltraSimple Diet® are the best that we could find in the market to support our specific goals. There are less expensive supplement variations, but we warn customers that they run the risk of getting what they pay for with cheaper supplements. We do encourage that you take similar potency and quality supplements whether you buy them from us or you choose to purchase them elsewhere. If you decide to buy supplements on your own, please talk with a health store professional to make sure you are selecting supplements that are close to the ones recommended in structure and potency.
Can I take too many supplements?
Yes, you can take too many of certain supplements. While the danger of “overdosing” on supplements is minimal, taking too many can still be a health concern in some cases. That is why Dr. Hyman recommends you take the supplements recommended for the UltraSimple Diet® Program exactly as outlined in the book. Once the program is over, you may return to your normal routine or begin the UltraSimple Diet® Essentials Kit to maintain optimal health for life.
If I order once, can I reorder?
Yes, of course you can reorder. In fact, the UltraSimple Diet® Essentials Kit is designed to support your ongoing health for the rest of your life. We keep all of your prior orders in the system so it is very easy for you to reorder supplements. We also offer an automated reorder option that sends you the supplements you want and need directly to your door at the exact right time without you having to lift a finger. Please call our friendly customer service team at 1-800-873-3654, email us at firstname.lastname@example.org, or click on the “Start Chat” button above to learn more about this personalized service.
How long does it take from the time I order to get my supplements?
Your supplements orders are packed and shipped to you the day of your order as long as they are placed on a business day by noon eastern time. If your order comes in after noon eastern time, they are processed and shipped the very next business day. Our distribution center is located in the Midwest so orders get to both coasts quickly. On average, your supplements should arrive on your door in less than five days. Naturally, if you take advantage of our automatic reorder service we have your shipments timed to arrive at your home before you ever run out of your previous supply.
What are the shipping and handling fees?
We decided to use FedEx to handle all of our supplement shipments, because we feel they are the best in the business to assure that your supplements arrive on time and in excellent condition. FedEx will also allow you to track your shipments throughout the transit. While there are some cheaper carriers, we feel our clients deserve the best quality shipping and handling when it comes to getting delivery of their important supplements.
We took an average of all of our shipping and handling charges and priced our standard shipping accordingly. We don’t make any profit on shipping and handling charges. We also don’t hide shipping and handling charges by charging extra for the supplements. Finally, due to special packaging we do add a small surcharge to supplements that must remain cool during transit, like probiotics. We feel this extra charge is worth the assurance that your temperature-sensitive supplements will arrive and still be effective. We do recommend you consider upgrading to 2-day air shipping for supplements that require this special packaging.
Is there an advantage of going on auto-ship?
The greatest advantage of our automatic shipping service is that you are assured your important supplements will arrive at your door automatically when you need them without having to remember to call or go online to reorder. You can customize the service to deliver different supplements (or supplement kits) at different intervals. You can start and stop your shipments at any time. You can arrange for your supplements to be shipped to different addresses if you spend time on long vacations or have summer/winter homes. You can easily set up auto-ship orders in your “My Account” page or please call our friendly customer service team at 1-800-873-3654, email us at email@example.com, or click on the “Start Chat” button above to learn more about the service and set-up your order.
When you sign-up for auto-ship service, you will receive FREE standard shipping on both your initial shipment and your subsequent auto shipments, as long as your orders maintain a qualifying total of over $100.00 per order. Qualified orders could save you over $100.00 dollars in shipping over the course of a year. If your orders are under $100.00 , you can still take advantage of the other tremendous benefits of auto-shipping, but you will be charged standard S&H.
What do I do if the supplements arrive and something is damaged?
While it is our goal to have all of your supplements arrive on time and in pristine condition, we understand that accidents do occasionally happen. If your order should arrive damaged please call our customer service team at 1-800-873-3654 or email us at firstname.lastname@example.org, or click on the “Start Chat” button above, and let us know about the problem. If needed, we will make arrangements for our carrier to pick up your damaged product(s) and a new order will be sent to you immediately at no additional costs.
Does someone need to be home to receive my order?
No, in the vast majority of cases, UPS will leave your shipments at your door, mailbox, etc. if no one is home. We take great care in the packing of your supplements so they are safe from the elements if you are not home. In the rare instance where UPS does not feel comfortable leaving a package at your door, they will typically return the next day to deliver when someone is home or provide you directions to pick it up locally at your convenience.
What about supplements which need to be refrigerated?
The vast majority of supplements do not need refrigeration and are extremely stable. With some supplements, like probiotics, it is important to keep them from getting too hot, but rarely is actual refrigeration needed. Regardless, we send supplements that need to be kept cool in special packages that have ice packs included to avoid any heat degradation. We take special care to assure these supplements arrive to you with their optimum potency.